Interview Guides

Interview Questions
Inside Sales

Interview Questions Architect

A person who manages and maintains relationships with existing customers rather than creating new ones.

Download below a PDF version of interview questions for Inside Sales

Top Interview question for "Inside Sales"

Composure and Customer Service
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    Sales representatives often have to meet unhappy customers. Tell me about a time that you turned a negative situation with a customer into a positive one.

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    Describe how you prepare for a sales call with a customer. What questions will you ask to find out what they need?

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    What do you do to nurture existing clients and establish customer loyalty?

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    What does customer service mean to you?

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    Tell me about a time you had to deal with an unjustified complaint from a customer.

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    Tell me about a conflict you handled well and one you didn’t handle well.

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    How do you go about establishing rapport with a new person?

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    Tell me a time when you deviated from standard procedure when addressing a customer’s concern.

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    What process do you use to calm an upset customer?

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    Tell me about a time when you had difficulty understanding a customer. What did you do?

Interview Questions Bookkeeper
Organizational Agility and Problem Solving
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    Can you tell me about a time when you had an internal conflict regarding direction with a customer and how you ended up finding a solution?

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    What is the most effective way you have found to engage stakeholders where you have to convince people who do not work for you to provide information?

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    Tell me a time when organizational priorities shifted and significantly changed your assignment.

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    How do you manage your time?

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    How do you get up-to-date information from customers and what do you do with it?

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    What do you do when you don’t know the answer to the customer’s issue?

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    What would you do if a frustrated customer complained about a widely known problem with the company’s product?

Communication
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    How do you disseminate information to other people? How do you decide what's important?

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    How do you explain complex information to a person not in your industry?

Technology
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    What CRM/Sales programs do you have experience with? Tell me about a time you learned how to use a new program.

Frame
“I feel as though I have a consultant on my shoulder ready to assist and discuss with me any difficult choices that result from the results of the testing. They have this area nailed, and I am very satisfied and content with the system.”
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