Interview Guides
Interview Questions
Customer Service Representative
ProvideInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Download below a PDF version of interview questions for Customer Service Representative
Top Interview question for "Customer Service Representative"
Organization and Problem Solving
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How do you manage your time?
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How do you organize your workspace?
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How do you get up-to-date information from customers and what do you do with it?
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What do you do when you don’t know the answer to the customer’s issue?
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What would you do if a frustrated customer complained about a widely known problem with the company’s product?
Composure and Customer Service
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What does customer service mean to you?
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Tell me about a time you had to deal with an unjustified complaint from a customer.
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Tell me about a conflict you handled well and one you didn’t handle well.
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How do you go about establishing rapport with a new person?
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How do you decide when to involve your manager with a customer’s concern?
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Tell me a time when you deviated from standard procedure when addressing a customer’s concern.
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Tell me a time you almost lost a customer, but you were able to turn it around.
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What process do you use to calm an upset customer?
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Tell me about a time when you had difficulty understanding a customer. What did you do?
Communication
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How do you disseminate information to other people? How do you decide what's important?
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How do you explain complex information to a person not in your industry?
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How do you signal your complete attention to others?
Technology
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Tell me about a time you learned how to use a new software program.
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What customer service software programs do you have experience with?
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What are your best and worst technical skills?
“I feel as though I have a consultant on my shoulder ready to assist and discuss with me any difficult choices that result from the results of the testing. They have this area nailed, and I am very satisfied and content with the system.”
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